Returns Policy

Standard Retail Orders

Damaged/Faulty Goods: Please make sure that you check your order carefully within 3 days of arrival. 

Every effort has been made to ensure your goods have been received in good order however in the unlikely event that your order arrives damaged, please email info@funktionalley.com or call 01924 466040 within 3 days of receiving your order. Please note that we will require images of the damage and images of the damaged packaging in order to facilitate a claim with couriers.  We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.  Please do not dispose of any damaged order or its packaging unless prior arrangement with us.

If your Funktion Alley purchase was unsuitable please follow the instructions below:

To receive a refund including your delivery charge you must return the goods within 14 days of receipt of delivery. Goods must be returned with your packing slip to the address below.

The return address is:
Funktion Alley Ltd, Redbrick Mill,
218 Bradford Road
,
Batley, West Yorkshire,
WF17 6JF
UK

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate.  If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.  When returning by post the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights.

We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Funktion Alley is not responsible for returned goods being lost or damaged in transit.

Furniture, Fabric and Wallpaper Orders

Damaged/Faulty Goods: Please make sure that you check your order within 3 days of arrival.

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing info@funktionalley.com or call 01924 466040 immediately.

If your Funktion Alley purchase was unsuitable* please follow the instructions below:

*Please note that your right to return products does NOT apply to goods made to your specification and wallpaper and fabrics. Goods include furniture products that have been specifically manufactured to order.* If you are unsure about your right to return please contact us at shop@funktionalley.com or cal 01924 466040.

Please note that you are entitled to cancel if you so wish provided that you exercise your right no longer than 14 working days after the day on which you receive the products.  If you wish to exercise your right to cancel this contract after your order has already been dispatched please follow the steps set out in our non-furniture returns procedure above.

Any purchase monies paid by you will be refunded in full excluding shipping/delivery charges within 7 days. After the 14 day cool off period no further refunds can be accepted unless due to faulty products within your guarantee.

Hints & Tips
These hints and tips on repacking and returning your unwanted items are here to help ensure you receive your full refund, please read them carefully

Please ensure the original branded packaging is well protected when returned. 

Please keep in mind the original branded packaging will need to be reused by us and given to another customer.  Please open your items carefully so the branded packaging is not badly damaged.

Avoid sticking colored tape, address labels on the original branded packaging.  Avoid using masking, coloured or duck tape to reseal a return, these tapes tend to come unstuck. Wide clear parcel tape is best.

Stick the return label over the delivery label.  Please never write on the original branded packaging.

Returns will need to be organised by you.  The post office will take most things however with large heavy items it may be cheaper to use a courier.  Couriers can be booked online and you can compare prices for different companies.  We strongly suggest that insure your return to the appropriate value.  The condition of the goods remains your responsibility until we receive them.

Resolving Complaints

Ideally, we aim to resolve complaints within a timescale of seven working days.  If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Funktion Alley, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. You will need to refer your complaint to The Retail Ombudsman within 12 months after our final response. As a member of the organisation, we are bound by their code of practice and they can be contacted via:

The Retail Ombudsman can be contacted as follows:
www.theretailombudsman.org.uk (opens new window)

12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW

Tel: 0203 540 8063

Email: enquiries@theretailombudsman.org.uk


Alternatively, you may use the European Commission’s electronic form: http://ec.europa.eu/odr